Returns & Exchange

ZAW Ladies Fashion Designer & Tailoring – FZE
Trade Licence No.: 1220923
S06, P23, International City 1, Al Warsan First, Dubai, UAE
Email: info@zawfashion.com | Mobile: +971 56 604 1171
Effective date: 14 September 2026

1. Purpose

We want you to love what you ordered. This Returns & Exchange Policy explains when an item can be returned, exchanged, repaired, or altered for fashion design, ladies' tailoring, embroidery, alterations, and related services provided by ZAW Ladies Fashion Designer & Tailoring – FZE.

Money-back refunds are covered separately in our Refund Policy.

2. Return and exchange window

  • A return or exchange must be requested within 7 calendar days of collection or delivery.
  • The item must be unworn, unwashed, undamaged, and in its original condition with tags and packaging intact, except where it has been tried on for fitting.
  • Proof of purchase (order number or receipt) must be provided.
  • Every request is subject to inspection and approval by ZAW.

3. Custom-made and tailored garments

Custom-made or tailored garments are produced according to the customer's measurements, design approval, fabric choice, and other personal requirements. Accordingly:

  • A correctly completed custom-made garment may not be returned or exchanged merely because the customer has changed their mind, selected a different design, or no longer requires the garment.
  • An order may be cancelled before production begins; once cutting, stitching, or embroidery has started, the order cannot be returned.
  • The customer is responsible for providing accurate measurements and clearly communicating design requirements.
  • If measurements are taken by ZAW, the company will review reasonable fitting concerns and, where appropriate, provide a correction or alteration in accordance with this policy.

4. Fitting and alteration corrections

If a garment requires correction because it does not reasonably correspond to the approved measurements or agreed design:

  • The customer must notify ZAW within 7 calendar days of collection or delivery.
  • The garment must be returned unworn, unwashed, and in its original condition, except where it has been tried on for fitting.
  • ZAW may inspect the garment and determine whether the issue is caused by a manufacturing or measurement error, a change in the customer's body measurements, incorrect customer-provided measurements, or a request for a new design change.
  • Where the issue is attributable to ZAW, reasonable corrective alterations will be carried out at no additional labour charge.
  • Alterations requested because of a new preference, change in style, weight change, or incorrect customer-provided information may be chargeable.
  • Corrective alterations do not automatically entitle the customer to a cash refund.

5. Defective or incorrectly supplied items

A customer may request a remedy if an item is delivered with a material defect or is materially different from the agreed order. Please contact ZAW within 7 calendar days of collection or delivery and provide:

  • The order or receipt details.
  • A description of the issue.
  • Clear photographs, where relevant.
  • The garment for inspection.

After inspection, ZAW may repair or alter the garment, or replace the garment or affected material where reasonably possible. Where repair or replacement is not reasonably possible, the Refund Policy applies.

A defect does not include ordinary wear and tear, damage caused by misuse, improper washing or ironing, accidental damage, unsuitable storage, or alterations performed by another tailor.

6. Ready-made items

Unused ready-made items may be exchanged if returned within 7 calendar days of purchase, provided that:

  • The item is unworn, unwashed, undamaged, and in resalable condition.
  • Original tags, packaging, and proof of purchase are available.
  • The item has not been personalised, altered, embroidered, or modified.

Sale items, clearance items, personalised items, and items specifically ordered for a customer are excluded from return or exchange unless they are defective or incorrectly supplied.

7. Customer-supplied fabrics and materials

  • ZAW is not responsible for defects, shrinkage, colour bleeding, weakness, or other characteristics inherent in customer-supplied material.
  • The customer remains responsible for ensuring that sufficient material is provided.
  • Unused materials purchased specifically for the customer may not be returned once ordered or cut.

8. Delivery and collection

The customer should inspect the garment promptly upon collection or delivery and raise any concern within the period stated in this policy.

If a customer does not collect a completed order after notification, ZAW may charge reasonable storage or delivery costs. This does not affect the customer's obligation to pay the outstanding balance.

9. How to request a return or exchange

Requests should be sent to:
Email: info@zawfashion.com
Mobile: +971 56 604 1171

The request should include the customer's name, contact number, order date, receipt or order reference, and a clear explanation of the issue.

10. General terms

  • All return, exchange, and alteration requests are subject to inspection and approval under this policy.
  • Any special arrangement must be recorded in writing and agreed by ZAW and the customer.
  • This policy does not limit any mandatory rights available to consumers under applicable UAE laws and regulations.
  • ZAW may amend this policy when necessary. The version applicable to the order will generally be the version provided or made available to the customer at the time of purchase.