FAQs
Everything you need to know about ordering, delivery, returns and custom stitching at ZAW Fashion. If your question isn't answered here, email us at info@zawfashion.com or use the chat button on any page.
Orders & Delivery
Where do you deliver?
We deliver across the United Arab Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.
How long does delivery take?
We process and dispatch all orders within 2–3 business days. Your exact delivery time and any shipping charge are confirmed at checkout before you pay.
Do you offer free shipping?
Yes. Shipping is complimentary on all orders over AED 299. Below that, the charge is shown at checkout.
How do I track my order?
Visit our Order Tracking page, or email your order number to info@zawfashion.com and we'll check it for you.
Payment
Which payment methods do you accept?
We accept Visa and Mastercard, cash on delivery, and bank transfer. All available options are shown at checkout.
Is cash on delivery available?
Yes — cash on delivery is available on orders delivered within the UAE.
Returns & Exchange
What is your return window?
You have 7 calendar days from the day you receive or collect your order to request a return or exchange.
What condition must the item be in?
Ready-made items must be unworn, unwashed, undamaged and in resalable condition, with the original tags attached and proof of purchase.
What cannot be returned?
Sale and clearance items, personalised pieces, and items ordered in specially for you are not returnable unless they arrive defective. Correctly completed custom-stitched garments cannot be returned simply because you have changed your mind.
My item arrived damaged or incorrect — what now?
Contact us within 7 days with photographs. Once we've inspected the piece, we'll arrange a repair, a replacement or a refund.
When will I get my refund?
Approved refunds are issued to your original payment method, normally within 14 business days of confirmation and inspection. Payment processing fees may be deducted.
Custom Stitching & Tailoring
Do you stitch to measure?
Yes. Tailoring is part of what we do — see our Custom Stitching collection, or send us the piece you have in mind.
How do I send my measurements?
Email them to info@zawfashion.com and we'll confirm the price and the date before any work begins. Please check your measurements carefully — accuracy is the customer's responsibility.
What if the fit isn't right?
If the fault is ours, we correct it at no labour charge. Alterations requested because of a change of style, preference or measurements supplied to us may carry a fee.
Can I cancel a custom order?
Once cutting, stitching or embroidery has begun, deposits and advance payments are generally non-refundable, as the work has already been done for you.
Products & Sizing
Which brands do you stock?
ZAW Fashion, along with Bin Saeed, Minhal, Khaadi, Saya and Tawakkal.
What do you sell?
Three-piece and two-piece suits, anarkalis, maxis, shararas, lehengas, unstitched fabric and ready-to-wear pieces — from everyday lawn to bridal and wedding wear.
What sizes and fabrics do you carry?
Sizes S, M, L and XL, with some designs in free size. Fabrics include lawn, cotton, silk, chiffon, organza and velvet — the options for each design are listed on its product page.
I'm not sure which size to order.
Send us your bust, waist and length measurements and we'll confirm the right size before you order.
Still need help?
Email info@zawfashion.com, or tap the chat button at the bottom of any page — it can find pieces for you and answer questions in English or Urdu.
