- You will receive an email from us to confirm the starting of the procedures.

- The shipping fees depend on the destination.

- Delivery takes from 2 to 6 business days.

- The courier will contact you via email, SMS or giving a phone call in case you have not replied to arrange for the time to come at your doorstep to receive the item/s back to us. If the carrier could not reach you because you did not answer, there will be a charge for the second attempt.

- Delivery time frames are an approximation depending on a smooth transition of your package through customs. We cannot predict or be responsible for your country’s customs procedures or delays.

- All orders require a signature upon receipt and the courier will not deliver your package without a signature. Delays can also occur due to your unavailability to sign for your package or to pay for the required customs and taxes needed upon delivery.

- We cannot redirect any shipments once they leave our warehouses. So, please make sure that you, or someone authorised by you, are available at the address you specify in your order shipping details.

- Ships to the following destinations on a DDP (Delivery Duties Paid) basis:


- European Union, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, India, Norway, Saudi Arabia, Taiwan, Thailand, and, U.A.E. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery. If a DAP (Delivery At Place) destination is selected (i.e. customers located outside of the above-listed countries/regions), the price you pay to ZAW will exclude all relevant import duties and sales taxes. As the recipient, you must instead pay these directly to our carrier to release your order from customs upon arrival. For more details, please contact your local customs office/respective tax authority.

- There is an extra 9.70 GBP for COD service. And 3.50 GBP inside KSA.