Shipping and delivery:

• You will receive an email from us to confirm the starting of the procedures.
• The shipping fees depend on the destination.
• Delivery takes from 1 to 7 business days.
• The courier will contact you via email, SMS or giving a phone call in case you have not replied to arrange for the time to come at your doorstep to receive the item/s back to us. If the carrier could not reach you because you did not answer, there will be a charge for the second attempt.
• Delivery time frames are an approximation depending on a smooth transition of your package through customs. We cannot predict or be responsible for your country’s customs procedures or delays.
• All orders require a signature upon receipt and the courier will not deliver your package without a signature. Delays can also occur due to your unavailability to sign for your package or to pay for the required customs and taxes needed upon delivery.
• We cannot redirect any shipments once they leave our warehouses. So, please make sure that you, or someone authorized by you, are available at the address you specify in your order shipping details.
• ZAW ships to the following destinations on a DDP (Delivery Duties Paid) basis:


European Union, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, India, Norway, Saudi Arabia, Taiwan, Thailand, and, U.A.E. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery. If a DAP (Delivery At Place) destination is selected (i.e. customers located outside of the above-listed countries/regions), the price you pay to Foot Placard will exclude all relevant import duties and sales taxes. As the recipient, you must instead pay these directly to our carrier to release your order from customs upon arrival For more details, please contact your local customs office/respective tax authority.

• There is an extra 7.50 GBP for COD service. And 3.5 GBP inside KSA.

Return and Refund Policy:

• The original invoice must be included with the returned item/s.
• Our return policy does not apply to items bought on sale or promotion.

• Items that are damaged due to wearing and/or uncareful trying are not considered faulty 
• If you are not happy with your purchase, ZAW will gladly take return requests only during 14 days from order date. Your Satisfaction is our Priority. 
• Items should be sent back in the original, unused condition, with all ZAW tags still attached. Returns that do not meet our requirements may not be accepted.

• The courier will contact you via email, SMS or giving a phone call in case you have not replied to arrange for the time to come at your door step to receive the item/s back to us. If the carrier could not reach you because you did not answer, there will be a charge for the second attempt.
• If the purchase process was via any other payment way listed when checkout, the refund process may take up to 1 to 15 business days depends on your payment method. After the returned product is received by us, a return fee will be deducted from your refund value depends on your place if your cause of return is not including manufacturing defects which happens in rare cases as every item is well-inspected by our quality control team before shipping to our customers or if the order you received is different than the one you purchased. 
• If the purchase process was via COD you will need to send us your bank details so we can deposit the money for you during 10 business days if the cause of return is manufacturing defects which happens in rare cases as every item is well-inspected by our quality control team before shipping to our customers. In case you are not happy with your order we are ready for return but a return fee will be deducted from your refund value depends on your place. Nothing will be deducted from the return value If the reason of return is because manufacturing defects which happens in rare cases as every item is well-inspected by our quality control team before shipping to our customers or if the order you received is different than the one you purchased. 

Steps to return a purchased product:

1. To start your return process, please go to and fill in the Return Form. Once we receive your form, we will contact you via e-mail to confirm your return request and guide you through the following procedures.
2. You will receive an email from us to confirm the starting of the procedures.
3. Make sure the tag put on your return then pack your return, in the original package if possible, and include your invoice. 
4. The courier will contact you to collect the package at your doorstep. 

If you have any comments, complaints, or inquiries, please contact our Customer Care Team at customercare@zawfashion.com