Returns Policy

  • The original invoice must be included with the returned or exchanged item/s.
  • Our return or exchange policy does not apply to items bought on sale or promotion.
  • Items that are damaged due to wearing and/or uncareful trying are not considered faulty
  • If you are not happy with your purchase, ZAW will gladly take return/refund or exchange requests only during 14 days from order date, according to the notes below. Your Satisfaction is our Priority.
  • Items should be sent back in the original, unused condition, with all ZAW tags still attached. Returns or exchanges that do not meet our requirements may not be accepted.
  • A copy of ZAW Company’s invoice must be included with all returns or exchanges.
  • The courier will contact you via email, SMS or giving a phone call in case you have not replied to arrange for the time to come at your doorstep to receive the item/s back to us. If the courier could not reach you because you did not answer, there will be a charge for the second attempt.

 

International Returns

For international shipping and returns, we do not offer COD services except in KSA, so in this case the purchasing order should have been made by any other payment way listed at the checkout. The refund process may take up to 1 to 15 business days, depending on your payment method, after the returned product is received by us. A return fee based on your location and bank transactions fee will be deducted from your refund value if your reason for return is not manufacturing defects which may happen in rare cases, as every item is well-inspected by our quality control team before shipping to our customers, or if the order you delivered is different than the one you purchased.

 

KSA Returns

If the purchase process was via any other payment method (other than cash on delivery - COD) listed on the checkout, the refund process may take 1 to 15 business days, depending on your payment method, after the returned product is received by us. A return fee will be deducted from your refund value if your reason for return is not manufacturing defects which may happen in rare cases, as every item is well-inspected by our quality control team before shipping to our customers, or if the order you delivered is different than the one you purchased.

 

If the purchase process was via COD, you will need to send us your bank details so we can deposit the money for you during 7 business days if the reason for return is manufacturing defects, which may happen in rare cases, as every item is well-inspected by our quality control team before shipping to our customers. In case you are not happy with your order, we are ready for a return but a 40 SAR return fee will be deducted from your refund value. Nothing will be deducted from the return value if the reason for the return is because of manufacturing defects, which happens in rare cases as every item is well-inspected by our quality control team before shipping to our customers or if the order you received is different than the one you purchased.

 

Steps to return a purchased product:

  1. To start your return process, please fill in the Return Form. Once we receive your form, we will contact you via e-mail to confirm your return request and guide you through the following procedures.
  2. You will receive an email from us to confirm the starting of the procedures.
  3. Make sure the tag is put on your return, then pack your return, in the original package if possible, and include your invoice.
  4. When your package is ready, the courier will contact you to collect the package at your doorstep.

 

If you have any comments, complaints, or inquiries, please contact our Customer Care Team at customer.care@zawfashion.com