Returns Policy

  • The original invoice must be included with the returned item/s.
  • Our return policy does not apply to items bought on sale or promotion.
  • Items that are damaged due to wearing and/or uncareful trying are not considered faulty 
  • If you are not happy with your purchase, ZAW will gladly take return requests only during 14 days from order date. Your Satisfaction is our Priority. 
  • Items should be sent back in the original, unused condition, with all ZAW tags still attached. Returns that do not meet our requirements may not be accepted.
  • The courier will contact you via email, SMS or giving a phone call in case you have not replied to arrange for the time to come at your door step to receive the item/s back to us. If the carrier could not reach you because you did not answer, there will be a charge for the second attempt.
  • If the purchase process was via any other payment way listed when checkout, the refund process may take up to 1 to 15 business days depends on your payment method. After the returned product is received by us, a return fee will be deducted from your refund value depends on your place if your cause of return is not including manufacturing defects which happens in rare cases as every item is well-inspected by our quality control team before shipping to our customers or if the order you received is different than the one you purchased. 
  • If the purchase process was via COD you will need to send us your bank details so we can deposit the money for you during 10 business days if the cause of return is manufacturing defects which happens in rare cases as every item is well-inspected by our quality control team before shipping to our customers. In case you are not happy with your order we are ready for return but a return fee will be deducted from your refund value depends on your place. Nothing will be deducted from the return value If the reason of return is because manufacturing defects which happens in rare cases as every item is well-inspected by our quality control team before shipping to our customers or if the order you received is different than the one you purchased. 

 

Steps to return a purchased product:

  1. To start your return process, please go to and fill in the Return Form. Once we receive your form, we will contact you via e-mail to confirm your return request and guide you through the following procedures.

 

  1. You will receive an email from us to confirm the starting of the procedures.

 

  1. Make sure the tag put on your return then pack your return, in the original package if possible, and include your invoice.  

    

  1. The courier will contact you to collect the package at your doorstep. 

 

If you have any comments, complaints, or inquiries, please contact our Customer Care Team at customercare@zawfashion.com